FAQ
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to make changes, contact us at hello@bubi.com.au as soon as possible, and we will do our best to assist.
2. Product & Fabric Information
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Q: Where do you ship?
A: We currently ship to Australia and New Zealand.
Q: What shipping options do you offer?
A: We offer the following shipping options:
- Standard Shipping (Australia & New Zealand) – estimated delivery within 5-7 business days.
- Express Shipping (Australia & New Zealand) – estimated delivery within 2-4 business days.
- Free Shipping for orders over $99 (Australia only).
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking details.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase for unworn, unwashed items in their original packaging. Certain products, such as undergarments, cannot be returned for hygiene reasons unless faulty. Please refer to our Refund Policy for more details.
Q: How do I initiate a return?
A: To start a return, contact us at hello@bubi.com.au with your order number and reason for return.
4. Sizing & Fit
Q: How do I know what size to order?
A: We provide a detailed size chart on each product page to help you choose the right size. If you're unsure, feel free to contact us at hello@bubi.com.au for assistance.
5. Product & Fabric Information
Q: What fabrics do you use?
A: Our clothing is made from high-quality, soft cotton, organic cotton, and bamboo. These materials are gentle on your baby’s skin, breathable, and environmentally friendly.
Q: Are your products certified organic?
A: If a product is certified organic, it will be clearly mentioned in the product description.
6. Sustainability & Ethical Sourcing
Q: How is your clothing sustainable?
A: We prioritise eco-friendly materials, ethical production practices, and sustainable packaging to reduce our environmental impact.
7. Contact & Customer Support
Q: How can I contact customer support?
A: You can reach us at A: You can reach us at hello@bubi.com.au
We’re happy to help with any questions! We’re happy to help with any questions!
8. Gift Cards
Q. Do you offer gift cards?
Yes, we do! Our BUBI AU PTY LTD gift cards are the perfect present for any occasion. You can purchase them directly on our website, and they’re available in various denominations. Whether you're celebrating a birthday, holiday, or just want to treat someone special, a BUBI gift card makes it easy to shop for sustainable baby clothing.
Have a question not listed here?
Send us an email by filling out the 'Contact Us' form and we will reply
within 48 hours.
